General Terms and Conditions (GTC) 

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§ 1 Scope of Application 

These General Terms and Conditions ("GTC") govern all contractual relationships between Hundeglück Zillertal, owned by Anna Troppmair (hereinafter referred to as the "Care Provider"), and the respective dog owner (hereinafter referred to as the "Dog Owner").  

These GTC apply to all services offered by Hundeglück Zillertal, in particular daycare, holiday boarding, and any other dog care services. 

Any deviating or supplementary terms and conditions of the Dog Owner shall not apply unless their validity has been expressly agreed to in writing by the Care Provider. 

By booking any care service, the Dog Owner acknowledges and accepts these General Terms and Conditions in their version valid at the time of booking. 

 

§ 2 Reservations 

Reservation requests may only be submitted in text form (e.g. by e-mail, WhatsApp, or SMS).  
 

The following information is required when making a reservation: 

• Name and address of the Dog Owner  

• Telephone number and e-mail address  

• Name of the dog  

• Age, sex, and breed  

• Requested boarding period  

• All information relevant to the dog's care, including health condition, medication, allergies, food intolerances, and any behavioural issues.  
   

A reservation shall only become binding once: 

• the agreed payment or deposit has been received; and  

• Hundeglück Zillertal has sent a written reservation confirmation by e-mail.  

 

A Dog Owner is only entitled to a boarding place after receiving the written reservation confirmation. 

The number of boarding places is limited. Places are generally allocated in the order in which payments are received. 

 

§ 3 Prices and Payment Terms 

The prices published at the time of booking shall apply.  

All prices are stated as gross prices and include all applicable taxes. 

Unless otherwise agreed,
the invoice amount must be paid by bank transfer no later than seven days before the start of the booked care period. 
 

For short-notice bookings (up to two days before the start of the care period), payment may, by prior agreement, be made either: 

• by instant bank transfer; or  

• in cash upon handing over the dog.  
   

If payment is made by bank transfer on the first day of care, proof of payment (e.g. a screenshot or transfer confirmation) must be presented without being requested. 

If the Dog Owner is in default of payment, Hundeglück Zillertal shall be entitled to refuse the provision of care until full payment has been received. 
 

§ 4 Cancellation, Withdrawal and Changes to Bookings 

Cancellation is only free of charge if submitted in text form (e-mail, WhatsApp, or SMS).  

The following cancellation deadlines apply: 

• Daycare: no later than 48 hours before the start of the booked care period.  

• Holiday boarding: no later than seven days before the start of the booked care period.  

The relevant date is the time at which the cancellation is received by Hundeglück Zillertal. 

If the cancellation is made after the applicable deadline, if the Dog Owner fails to appear without prior notice, or if the Dog Owner terminates the boarding period early, the agreed boarding fee shall be charged in full (100%). 
 

In the event of cancellation, an administrative processing fee of EUR 50.00 shall be retained or charged to cover the administrative expenses incurred. 
 

If the Dog Owner provides a suitable replacement customer for the same boarding period, Hundeglück Zillertal may, at its sole discretion and subject to prior approval, waive the cancellation charges. 
 

Changes to booked dates are generally only possible up to seven days before the start of the boarding period and are subject to the availability of free boarding places. 

 

§ 5 Withdrawal by Hundeglück Zillertal 

Hundeglück Zillertal reserves the right to refuse or prematurely terminate a boarding arrangement if:  

• incomplete or incorrect information was provided in the registration form;  

• the dog displays aggressive behaviour towards people or other dogs;  

• significant behavioural issues were concealed;  

• the dog is ill or suspected of having a contagious disease;  

• the dog poses a risk to the safety of other dogs or people; or  

• any other important circumstances make safe care impossible.  
   

Female dogs in heat are generally not accepted for boarding. 
 

If a female dog comes into season during the boarding period, she will, where possible, be accommodated separately for an additional charge. Should separate accommodation not be possible, the Dog Owner must collect the dog immediately. 
 

If Hundeglück Zillertal is required to cancel a booking for reasons within its control (for example, illness of the Care Provider), any payments already made will be refunded in full. 

To the extent permitted by law, any further claims—particularly claims for reimbursement of travel expenses, accommodation costs, loss of earnings, or other consequential damages—are excluded. 

 

§ 6 Requirements for Boarding / Exclusion from Boarding 

Boarding is provided only on the condition that the dog is healthy and suitable for care in a group environment.  
 

The following dogs are excluded from boarding in particular: 

• dogs that are not microchipped;  

• dogs without a valid EU Pet Passport;  

• dogs that do not have the required vaccinations;  

• dogs suffering from, or suspected of suffering from, a contagious disease;  

• dogs infested with parasites (e.g. fleas or worms);  

• female dogs in heat;  

• dogs whose health condition may pose a risk to other dogs or people.  
   

The Dog Owner is required to provide complete and truthful information in the registration form regarding all known medical conditions, allergies, food intolerances, injuries, medication, and behavioural issues before the start of the boarding period. 

This includes, in particular: 

• aggression towards people or other dogs;  

• problems when meeting other dogs;  

• prey drive;  

• escape tendencies;  

• separation anxiety or separation-related stress;  

• fears or insecurities;  

• previous biting incidents;  

• excessive barking;  

• urine-marking behaviour; and  

• any other circumstances relevant to the safe care of the dog.  
   

If essential information is withheld or deliberately misrepresented, Hundeglück Zillertal is entitled to refuse or terminate the boarding arrangement at any time. In such cases, any payments already made shall not be refunded. 
 

The Dog Owner must also notify Hundeglück Zillertal without delay of any changes in the dog's health or behaviour occurring up until the start of the boarding period. 

An additional charge applies to unneutered male dogs due to the increased level of supervision and cleaning required. 
 

Where group boarding is not possible due to the dog's behaviour or health condition, individual boarding may, subject to availability, be arranged for an additional fee. 

 

§ 7 Liability 

Hundeglück Zillertal undertakes to care for all dogs with the utmost diligence and to place their welfare at the centre of all care provided.  
 

However, the Dog Owner expressly acknowledges that, despite careful supervision, handling and caring for dogs always involves an inherent residual risk. 
 

In particular, despite careful group selection, dogs may become involved in play-related or hierarchy-related altercations. Even with diligent supervision, injuries cannot be completely ruled out. 
 

Should veterinary treatment become necessary during the boarding period, Hundeglück Zillertal will arrange such treatment without undue delay. If the veterinarian specified in the registration form is unavailable or cannot be reached in time due to the urgency of the situation, Hundeglück Zillertal shall be entitled to consult another veterinarian. 
 

Unless the need for treatment has been caused intentionally or through gross negligence on the part of the Care Provider, all veterinary costs, medication, and any necessary transport costs shall be borne by the Dog Owner. 
 

Hundeglück Zillertal shall only be liable for damages caused intentionally or through gross negligence. Liability shall otherwise be governed by the applicable statutory provisions. 

In particular, Hundeglück Zillertal accepts no liability for: 

• injuries caused by other dogs;  

• tick, insect, or parasite infestations;  

• illnesses occurring despite compliance with all reasonable hygiene measures;  

• deterioration in health due to age or pre-existing medical conditions;  

• loss of or damage to items brought with the dog (including leads, collars, harnesses, dog beds, blankets, or toys); or  

• damage resulting from inaccurate or incomplete information provided by the Dog Owner.  
   

For elderly or chronically ill dogs, Hundeglück Zillertal accepts no liability for any deterioration caused by the underlying illness or for the natural death of the dog during the boarding period. 
 

Entry to the premises is entirely at the visitor's own risk. Dog Owners are responsible for their dogs, and parents are responsible for their children. 

 

§ 8 Indemnification 

The Dog Owner shall be liable, in accordance with the applicable statutory provisions, for any damage caused by their dog to third parties, other dogs, or property.  
 

The Dog Owner shall indemnify and hold harmless Hundeglück Zillertal against all third-party claims arising from inaccurate information provided by the Dog Owner, any culpable conduct of the Dog Owner, or the behaviour of the Dog Owner's dog. 
 

Where necessary for the defence against or enforcement of such claims, the Dog Owner agrees that the personal data required for this purpose may be disclosed to public authorities, insurance companies, or legal representatives. 

 

§ 9 Care and Supervision 

All dogs are cared for with the utmost diligence throughout the entire boarding period.  

During the day, the dogs are under continuous supervision. They spend their time in carefully selected groups, with appropriate activities, walks, rest periods, and opportunities for social interaction. 
 

The composition of each group is determined solely at the Care Provider's discretion, taking into account the dogs' age, size, temperament, and compatibility. 
 

If tensions, bullying, or aggressive behaviour occur, the Care Provider will intervene immediately and take all necessary measures to protect the welfare and safety of all dogs. 
 

Unless otherwise agreed, the dogs sleep at night together with compatible dogs in the designated boarding rooms. 
 

If a dog cannot be left alone or requires individual accommodation due to its behaviour or health condition, this must be disclosed before the start of the boarding period. Individual accommodation is only available by prior agreement and for an additional charge. 

Fresh drinking water is available to every dog at all times. 
 

Food will be provided strictly in accordance with the Dog Owner's instructions and the submitted feeding schedule. 
 

Once the Dog Owner has entered the premises and the dog has been handed back to them, responsibility for supervising the dog transfers back to the Dog Owner. 

 

§ 10 Food and Hygiene 

The Dog Owner must provide sufficient food for the entire boarding period.  

Before the start of boarding, the Dog Owner must submit a written feeding schedule (registration form) containing: 

• type of food;  

• feeding times;  

• exact feeding quantities;  

• special feeding instructions; and  

• details of any allergies or food intolerances.  
   

The Dog Owner is responsible for providing only suitable, hygienic, and good-quality food. 

Hundeglück Zillertal will not feed food or treats that are inappropriate for dogs. This includes, in particular, cooked bones (such as cooked chicken bones), bread with spreads, heavily seasoned food, sugary dog treats, and similar unsuitable food items. 
 

During the boarding period, Hundeglück Zillertal provides a selection of high-quality, species-appropriate treats. Suitable alternatives are also available for dogs with allergies or food intolerances, provided these have been disclosed in advance. 
 

If a dog requires medication, nutritional supplements, or a special diet, these must be supplied by the Dog Owner in sufficient quantities. Medication will only be administered in accordance with the Dog Owner's written instructions. Consent for the administration of medication is given by signing the registration form. 
 

Should the food provided by the Dog Owner prove insufficient during the boarding period, Hundeglück Zillertal is entitled to obtain suitable replacement food. The resulting costs shall be charged to the Dog Owner at the purchase price. 
 

For holiday boarding, dog food may also be ordered directly through the cooperation partner Apollo's Finest, 6290 Mayrhofen, for delivery to Hundeglück Zillertal. Orders must be placed no later than three weeks before the start of the boarding period. 
 

Hundeglück Zillertal places great importance on cleanliness and hygiene. Sleeping areas, food and water bowls, and all dog accommodation areas are cleaned and disinfected regularly. 

 

§ 10a Emergency Veterinary Care 

The Dog Owner expressly agrees that, in the event of a medical emergency, Hundeglück Zillertal may immediately consult a veterinarian or veterinary clinic if neither the Dog Owner nor the emergency contact specified in the registration form can be reached in time.  
 

If, in the professional opinion of the attending veterinarian, immediate medical treatment or surgery is required, Hundeglück Zillertal is authorised to consent to such treatment in the best interests of the dog's welfare. 
 

Unless the need for treatment has been caused intentionally or through gross negligence on the part of Hundeglück Zillertal, all costs arising from veterinary treatment, medication, examinations, transport, or any other necessary measures shall be borne by the Dog Owner. 
 

§ 10b Emergency Contact 

The Dog Owner undertakes to provide, in the registration form, the details of at least one emergency contact who can be reached throughout the boarding period.  
 

If telephone numbers or other contact details change before or during the boarding period, the Dog Owner must notify Hundeglück Zillertal without delay. 

 

§ 10c Damage Caused by Boarding Dogs 

The Dog Owner shall be liable, in accordance with the applicable statutory provisions, for any damage caused by their dog to buildings, facilities, fences, dog crates, equipment, furnishings, or any other property belonging to Hundeglück Zillertal.  
 

The Dog Owner shall also be liable, where provided by law, for any damage caused by their dog to third parties or to other dogs in the care of Hundeglück Zillertal. 

 

§ 10d Drop-off and Collection Times 

The agreed drop-off and collection times must be observed.  

Any delay must be communicated to Hundeglück Zillertal as early as possible, either by telephone or in writing. 
 

If the dog is collected more than 30 minutes after the agreed collection time without prior notice, Hundeglück Zillertal shall be entitled to charge an additional boarding fee in accordance with the current price list to compensate for the additional time and effort involved. 

 

§ 10e Dogs Not Collected 

If a dog cannot be collected at the end of the agreed boarding period and neither the Dog Owner nor the designated emergency contact can be reached, Hundeglück Zillertal shall be entitled to continue caring for the dog or, if necessary, arrange suitable alternative accommodation.  
 

Any costs incurred as well as any additional boarding fees shall be borne by the Dog Owner. 

 

§ 10f Walks and Transportation 

The Dog Owner agrees that the dog may be taken on walks outside the premises during the boarding period.  
 

The Dog Owner further agrees that the dog may be transported in a vehicle operated by Hundeglück Zillertal whenever necessary for the provision of care or in the event of an emergency (for example, for walks, veterinary visits, or emergency treatment). 
 

All transportation shall be carried out in compliance with the applicable animal welfare legislation. 

 

§ 10g Ticks and Parasites 

Despite exercising the utmost care, it is not possible to completely eliminate the risk of ticks or other parasites during walks or outdoor activities.  
 

Hundeglück Zillertal accepts no liability for tick or parasite infestations. 

Dog Owners are strongly advised to ensure that their dogs receive appropriate veterinary protection against ticks and parasites. 

 

§ 10h Collar and Safety Harness 

The Dog Owner confirms that the collar or harness provided for the boarding period is in good working condition, sufficiently secure, and properly fitted.  
 

For particularly anxious or insecure dogs, the use of a safety harness is expressly recommended. 
 

Hundeglück Zillertal reserves the right to refuse boarding if the dog's equipment does not meet the necessary safety requirements. 

 

§ 10i Composition of Dog Groups 

The allocation of dogs to boarding groups is made solely at the discretion of Hundeglück Zillertal.  
 

Particular consideration shall be given to each dog's age, size, sex, temperament, health condition, and compatibility with other dogs. 
 

The Dog Owner has no entitlement to placement in any particular boarding group. 

 

§ 11 Force Majeure 

If boarding services cannot be provided, or can only be provided to a limited extent, due to force majeure or other unforeseeable events (including, but not limited to, natural disasters, official orders, power outages, epidemics, or other exceptional circumstances), Hundeglück Zillertal shall be entitled to modify, suspend, or cancel the agreed services.  
 

Immediate measures may also become necessary where required to protect the welfare of the dogs in care, for example in the event of a sudden outbreak of disease or parasite infestation within the dog group. 
 

Payments already made for services that cannot be provided shall be refunded on a pro-rata basis. 

To the extent permitted by law, any further claims are excluded. 

 

§ 12 Data Protection 

The personal data collected during the registration process shall be processed exclusively for the purpose of providing dog boarding services and fulfilling statutory legal obligations.  

All personal data shall be processed in accordance with the applicable data protection legislation, in particular the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act. 
 

Personal data shall only be disclosed to third parties where required by law or where necessary for the performance of the contract (for example, to veterinarians, public authorities, or insurance companies). 
 

The Dog Owner undertakes to provide complete and truthful information and to notify Hundeglück Zillertal without delay of any changes to their contact details. 

 

§ 13 Photographs and Videos 

Photographs and videos of the dogs may be taken during the boarding period.  

These recordings may be used, in particular: 

• to provide updates to Dog Owners (e.g. via WhatsApp);  

• to document the boarding services; and  

• for the public presentation of Hundeglück Zillertal (including its website, Facebook, Instagram, or similar media).  
   

Photographs or videos will only be published with the Dog Owner's prior consent as provided in the registration form. 
 

Consent is voluntary and may be withdrawn at any time with effect for the future. 

Withdrawal of consent shall not affect the provision of boarding services and shall not disadvantage the Dog Owner in any way. 

 

§ 13a Publication of Photographs and Videos 

No personal data relating to the Dog Owner will be disclosed in connection with published photographs or videos.  
 

Consent to the publication of photographs and video material is voluntary and may be withdrawn at any time with effect for the future. 
 

Such withdrawal shall not affect material that has already been published and shall have no impact on the boarding services provided. 

 

§ 13b Data Protection in Communications 

The Dog Owner agrees that organisational information relating to the boarding services (including appointment arrangements, photographs or videos of the dog, and important notifications) may be communicated via WhatsApp, SMS, or e-mail.  
 

Hundeglück Zillertal undertakes to handle all personal data with due care and to process such data exclusively in accordance with the applicable data protection legislation. 

 

§ 14 Conduct on the Premises 

In addition to the boarding dogs, the premises are also home to Hundeglück Zillertal's own dogs and, where applicable, foster dogs.  
 

Access to the property is permitted only upon invitation by the Care Provider. 

Opening gates, doors, or dog rooms without permission is strictly prohibited. 

Handling, feeding, or attempting to train dogs belonging to others is only permitted with the Care Provider's express consent. 
 

The introduction of dogs to one another is carried out exclusively by the Care Provider. 

During this introduction process, Dog Owners are kindly requested to leave the immediate area so that the dogs can be introduced as calmly and stress-free as possible. 
 

Parents are responsible for supervising their children. Dog Owners are responsible for supervising their dogs. 

 

§ 15 Governing Law and Jurisdiction 

These General Terms and Conditions shall be governed exclusively by the laws of the Republic of Austria, excluding its conflict of law rules.  
 

The place of performance shall be the registered place of business of Hundeglück Zillertal in Mayrhofen, Austria. 
 

To the extent permitted by law, the court having subject-matter jurisdiction at the registered office of Hundeglück Zillertal shall have exclusive jurisdiction over all disputes arising out of or in connection with the contractual relationship. 
 

The contractual language is German. 

 

§ 16 Final Provisions 

Should any provision of these General Terms and Conditions be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.  
 

Any invalid or unenforceable provision shall be replaced by a legally permissible provision that most closely reflects the economic purpose and intent of the original provision. 

Any amendments or additions to these General Terms and Conditions must be made in writing unless a stricter legal form is required by law. 
 

The version of these General Terms and Conditions published at the time of booking shall apply. 
 

Version: July 2026