Information Sheet

The Dog

• Important: Your dog must be microchipped, fully vaccinated, regularly dewormed, and have a valid EU Pet Passport. Dogs entering from abroad must comply with the Austrian import regulations. The EU Pet Passport must be brought with you when dropping off your dog.
   

Required Vaccinations

Annually:

• Kennel cough

• Leptospirosis

Every 3 years:

• Rabies

• Canine distemper

• Parvovirus

• Infectious canine hepatitis (Hepatitis)
   

• Dogs suffering from contagious diseases, flea infestations, worm infestations, or any condition that could endanger the health of other dogs cannot be accepted for boarding. A veterinary examination is required before boarding begins. Any recent health issues (e.g. diarrhea, worms, or fleas) must be disclosed in the registration form.
   

• Female dogs in heat cannot be accepted for boarding.
   

• If your dog is not sociable with other dogs or displays any behavioral issues, please inform us in advance. Individual care is available for an additional fee and includes a private room, individual walks, and personalized training sessions.
   

• Registering your dog with a pet recovery database (e.g. TASSO or Animaldata.com) is strongly recommended. Your dog should wear a clearly visible ID tag attached to its collar or harness. Ideally, the tag should display an identification number as well as the owner's name and phone number. This allows your dog to be identified more quickly if it becomes lost.
   

• Only standard short leashes are used during walks. Please bring a suitable short leash for your dog's stay. Flexi leashes and long training leads are not permitted.
   

• Every dog must arrive wearing its own collar or harness. These are not provided by the caregiver. The collar or harness must fit securely so that the dog cannot slip out of it. For fearful or insecure dogs, a safety harness is strongly recommended.
   

• Full disclosure of any behavioral issues or incompatibilities is essential before boarding begins. This includes, for example:

  • leash reactivity toward other dogs,

  • prey drive toward cyclists or wildlife,

  • opening doors,

  • escape tendencies,

  • inability to stay home alone,

  • anxiety,

  • or aggressive behavior such as nipping or biting.
     

• If your dog cannot be left alone, this must be communicated before boarding. Dogs are supervised throughout the day and spend the night together with compatible dogs in a shared dog room. Dogs should already be accustomed to being left alone before their stay.
   

• If your dog requires medication or special feeding times, please inform the caregiver before boarding begins. All required medications and supplies must be provided. Consent for administering medication is given through the registration form.
   

• The owner is responsible for providing sufficient food for the entire boarding period. Please also provide a written feeding schedule (see registration form) stating exact feeding amounts and any special feeding instructions.
   

• Foods or treats that are not appropriate for dogs will not be fed. This includes, for example:

  • cooked bones (such as chicken drumsticks),

  • bread with spreads,

  • dog treats containing added sugar,

  • and similar unsuitable foods.
     

• During your dog's stay, the caregiver provides a selection of high-quality, species-appropriate treats. Suitable alternatives are also available for dogs with food allergies or intolerances.
   

• Despite careful supervision, disagreements or play-related injuries between dogs may occasionally occur. The safety and well-being of all dogs are the highest priority; however, such incidents cannot be completely ruled out. Should veterinary treatment become necessary, it will be arranged immediately. All veterinary expenses are the responsibility of the dog's owner. Please specify your preferred veterinarian in the registration form. If your veterinarian is unavailable or cannot be reached promptly due to the urgency of the situation, Dr. Andreas Wetscher at Tierarztpraxis Zell am Ziller will be contacted.
   

• Inappropriate behavior such as excessive barking, marking, bullying, or fighting will be consistently addressed by the caregiver.
   

• If your male dog is not neutered, please inform us in advance. An additional fee applies for unneutered male dogs.
   

• Visitors are not permitted to touch other people's dogs, interrupt ongoing play sessions, or feed any dogs without the caregiver's explicit permission.
   

• Access to the premises is only permitted when invited by the caregiver. Entering the property unsupervised is prohibited at all times for safety reasons.
   

• Dogs are introduced to one another exclusively in the presence of the caregiver. Owners are kindly asked to leave the dogs' line of sight to allow introductions to take place as calmly and stress-free as possible.
   

• Owners will receive regular photos and videos of their dog via WhatsApp. Upon request, daily activities can also be followed on Facebook or Instagram. If you do not wish your dog to appear on social media, please let us know.
   

Booking Requests / Cancellation
 

• A booking is only considered confirmed once payment has been received and a booking confirmation has been sent by email.
   

• Daycare bookings may be cancelled free of charge up to 48 hours before the scheduled appointment.
   

• Holiday boarding may be cancelled free of charge up to one week before the start of the booking.
   

• For short-notice bookings, payment may be made in cash on site by prior arrangement.
   

• Missed appointments or late cancellations will be charged in full (100%).
   

• Due to administrative costs, a cancellation processing fee of €50.00 will be retained or charged.
   

Daycare
 

• Upon request, a free introductory meeting is available in the presence of the owner (maximum 30 minutes, by appointment). This provides an opportunity to get to know each other and offers insight into the facility.
   

• Daycare includes a structured daily routine with play and enrichment activities, walks, and sufficient rest periods.
   

• The published Google business hours apply.

Drop-off: 8:00 a.m. – 10:00 a.m.
Pick-up: 4:00 p.m. – 6:00 p.m.
 

• Please notify us of the exact drop-off and pick-up times at least 24 hours in advance via WhatsApp, SMS, or email. Punctuality is appreciated.
   

Holiday Boarding
 

• Upon request, a free introductory meeting is available in the presence of the owner (maximum 30 minutes, by appointment). This provides an opportunity to get to know each other and offers insight into the facility.
   

• Holiday boarding includes a structured daily routine with play and enrichment activities, walks, and sufficient rest periods. Dogs are fed in the morning and evening. If different feeding times are required, these must be specified in the registration form. Dogs are taken outside for their final toilet break at approximately 7:30 a.m. and 10:00 p.m.
   

• The owner must provide enough food for the dog's entire stay. The quantity supplied must be sufficient for the full boarding period. If additional food is required, it will be purchased and charged to the owner at cost price. Payment is due when the dog is collected.
   

• Alternatively, dog food can be ordered through Apollo's Finest, 6290 Mayrhofen, and delivered directly to the boarding facility. Orders must be placed no later than three weeks before the start of boarding.
   

• Upon request, wire crates (122 × 75 × 80 cm) are available. Owners are encouraged to bring their dog's own bed or blanket so the dog can settle in more quickly and feel at home during its stay.